Achieving speeds greater than 300 megabits per second (Mbps) requires certain equipment and conditions. Please use this guide to understand how these speeds are delivered, as well as how you can optimize your Internet connection to achieve the fastest speeds.
Computer and Device Requirements
In order to determine if your device has certain hardware and software requirements, it is easiest to research the technical specifications by searching on Google using the model number of the device and/or computer.
- Your device should have a Gigabit Ethernet interface or adapter for when you use a wired connection.
- Your desktop or laptop should have a minimum of an Intel Core i5 (or faster) processor and a solid-state OS drive (SSD).
- Use a wireless router that supports Gigabit Ethernet for the hardwired Ethernet connection and the latest wireless standard, 802.11ac or better.
- In addition to your wireless router, any wireless device you use should have the latest standard wireless adapter, equivalent to 802.11ac or better.
- Your computer should be running the latest Operating System (Windows or MacOS) and should use a recent version of one of the following Web browsers for the best speeds: Chrome, Firefox, Edge, or Safari.
- Are you using an 802.11ac compatible router and devices?
- Does your computer pass the requirements listed above?
- Is your computer plugged in directly to your router using an Ethernet Cable?
- Do you have a gigabit connection from the computer to the router?
- Did you turn off and disconnect other devices on your network?
What is Gigabit Internet?
- Gigabit Internet is among the fastest broadband Internet connections available to residential customers in Chicago, allowing you to browse the web and upload or download files faster than ever before. 1 Gigabit per Second (Gbps) is equal to up to 1,000 Mbps connection – which is 10 times faster than the Internet connection that most American households have today! With Gigabit Internet service, you get what you want instantaneously without buffering or waiting. Just click and you’re there.
How can I test the Internet speed that I’m getting at my home or business?
- We recommend that you use speedtest.net. Please note that when you perform a speed test, there are many variables that can slow down the results. Speeds may vary; therefore, you may need to test speeds several times, through different hosts available on speedtest.net.
What type of cable should I use between my router and my computer?
- We recommend you use Ethernet cable that is rated as CAT6 or better.
What other factors will affect the Internet speed in my home or business?
- Hardware limitations: Some devices on your home network may not meet all the hardware requirements listed above. While these devices will still be able to connect to the Internet, they will not see the maximum speed offered by your connection.
- Website limitations: Although Everywhere Wireless delivers your home or business a lightning fast connection to the Internet, once traffic passes outside of the Everywhere Wireless network it may be affected by routing and congestion. For this reason, Everywhere Wireless cannot guarantee speeds to every website and service on the Internet.
- VPNs (Virtual Private Networks): Speeds will be limited over VPNs to the speed of the server on the other end.
- Number of devices connected to your network: Since your connected devices share the bandwidth delivered to your home or business, the more devices you have running simultaneously, the less speed will be available to individual devices.
Why is the Wi-Fi slow? My wireless speeds are much slower than the advertised speed.
- Wireless connections are generally slower than wired connections and cannot be expected to achieve maximum advertised speeds. This can be due to many things including interference from neighboring devices, the configuration of your home, device limitations and other environmental factors.
- When testing speeds, always use a hardwired Ethernet connection directly from your computer to your router. Testing speeds while connected wirelessly will not achieve accurate or the maximum achievable result.
- To maximize your wirelessly delivered speeds, follow our Optimization Guide. If you need further assistance please contact our support team at email@example.com or (312) 361-0052, option 1.